Caliente Content Privacy Policy

Privacy Policy

  1. Who We Are

Caliente Content (“we,” “our,” or “us”) is a digital marketing agency based in Valencia, Spain. We are committed to protecting your privacy and processing personal data transparently and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) (EU) 2016/679 and Spain’s Ley Orgánica 3/2018, de Protección de Datos Personales y garantía de los derechos digitales (LOPDGDD).

  • Company Name: Caliente Content
  • Address: C/ de les Barques, 2, Ciutat Vella, 46002 València, Valencia
  • Email: info@calientecontent.com
  • Phone: +34 634076646

For legal and tax-related inquiries please contact us at info@calientecontent.com. 

  1. What Personal Data We Collect

We may collect and process the following categories of personal data:

  • Contact Information: Name, email address, phone number.
  • Business Information: Company name, website, business needs.
  • Technical Information: IP address, browser type, device information, browsing behavior (via cookies and analytics).
  • Marketing Preferences: Communication preferences, interests, and engagement with our marketing content.

We do not process special categories of personal data (e.g., health, political opinions, religious beliefs) unless explicitly required and with your consent.

  1. How We Collect Your Data

We collect your personal data in the following ways:

  • When you fill out forms on our website (e.g., contact, inquiry, or subscription forms).
  • When you communicate with us via email, phone, or social media.
  • Through cookies and tracking technologies when you visit our website.
  • When you interact with our content, ads, or digital marketing campaigns.
  • From third-party sources, such as social media platforms or business directories, where permitted by law.
  1. How We Use Your Personal Data

We process your personal data for the following purposes:

  • To provide our digital marketing services, respond to inquiries, and manage client relationships.
  • To analyze and improve our website, services, and marketing strategies.
  • To send marketing communications, promotional offers, and industry updates (only if you have given consent).
  • To ensure website security, detect fraud, and comply with legal obligations.

We will never use your personal data for automated decision-making or profiling without your explicit consent.

  1. Legal Basis for Processing

Under the GDPR and LOPDGDD, we process your personal data based on the following legal grounds:

  • Consent: When you subscribe to our newsletter, opt-in to marketing communications, or accept cookies.
  • Contractual Necessity: When processing your data is necessary to provide the services you requested.
  • Legitimate Interest: When we process data to improve our services, enhance security, or conduct marketing research.
  • Legal Obligation: When we are required to process data to comply with Spanish or EU laws.

You can withdraw your consent at any time by contacting us or using the opt-out options in our communications.

  1. How We Share Your Data

We do not sell or rent your personal data. However, we may share your data with:

  • Service providers who assist in operating our business (e.g., web hosting, email marketing platforms, CRM systems).
  • Legal authorities, when required by law or to protect our legal rights.
  • Other third parties, only when you have explicitly given consent.

All third-party providers are required to comply with GDPR and maintain strict data security measures.

  1. International Data Transfers

If we transfer your personal data outside the European Economic Area (EEA) (e.g., to cloud storage providers or marketing platforms in the U.S.), we ensure adequate protection through:

  • European Commission-approved Standard Contractual Clauses (SCCs).
  • Data Protection Agreements (DPAs) with service providers.
  • Other GDPR-compliant safeguards.

You can request more details about international data transfers by contacting us.

  1. How We Protect Your Data

We implement strict security measures to protect your personal data against loss, unauthorized access, or misuse. These include:

  • Encryption and secure storage of personal data.
  • Access restrictions (only authorized personnel can access your data).
  • Regular security audits and compliance checks.

However, no online transmission is completely secure. If you suspect a data breach, please contact us immediately.

  1. Your Rights Under GDPR & LOPDGDD

You have the following rights regarding your personal data:

  • Right to Access – Request a copy of the personal data we hold about you.
  • Right to Rectification – Request correction of inaccurate or incomplete data.
  • Right to Erasure – Request deletion of your data (subject to legal exceptions).
  • Right to Restrict Processing – Request temporary suspension of processing under certain conditions.
  • Right to Data Portability – Request transfer of your data to another service provider.
  • Right to Object – Object to processing based on legitimate interests or direct marketing.

To exercise these rights, please contact us at [Insert Contact Email]. If you are not satisfied with our response, you have the right to lodge a complaint with the Spanish Data Protection Authority (AEPD) (www.aepd.es).

  1. Data Retention

We retain your personal data only for as long as necessary for the purposes outlined in this Privacy Policy, or as required by Spanish law. The retention periods vary based on:

  • Marketing data: Retained until you unsubscribe.
  • Client-related data: Retained for legal and accounting purposes (typically 5 years).
  • Cookies and analytics data: See our [Cookie Policy] for details on retention.

Once the retention period expires, we securely delete or anonymize your data.

  1. Cookies & Tracking Technologies

Our website uses cookies to:

  • Improve user experience and website performance.
  • Analyze traffic and measure marketing effectiveness.
  • Personalize content and advertising.

You can manage or disable cookies in your browser settings. For more details, see our Cookie Policy.

  1. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. If we make significant changes, we will notify you via our website or email.

Last Updated: March 7, 2025

  1. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at info@calientecontent.com

Alternatively, you can contact the Spanish Data Protection Authority (AEPD) if you have concerns about your data rights:

Website: www.aepd.es